Customer Success Community

The Black Duck Customer Success Community is our primary online resource for customer support, solutions and information. The Customer Success Community allows users to quickly and easily open support cases and monitor progress, learn important product information, search a knowledgebase, gain insights from other Black Duck customers. The many features included in the Customer Success Community center around the following collaborative actions:

  • Connect - Open support cases and monitor their progress, as well as, monitor issues that require Engineering or Product Management assistance.
  • Learn – Insights and best practices from other Black Duck product users to allow you to learn valuable lessons from a diverse group of industry leading companies. In addition, the Customer Hub puts all the latest product news and updates from Black Duck at your fingertips, helping you to better utilize our products and services to maximize the value of open source within your organization.
  • Solve - Quickly and easily get the answers you’re seeking with the access to rich content and product knowledge from Black Duck experts and our Knowledgebase.
  • Share - Collaborate and connect with Black Duck staff and other customers to crowdsource solutions and share your thoughts on product direction.


Access the Customer Success Community

If you do not have an account or have trouble accessing the system, please send an email to or call us at +1 781.891.5100 x5.