Customer Success

Your Success is Our Success

At Black Duck, we recognize our success depends on your success with our software offerings. The goal of our Customer Success Program is to ensure your organization realizes the maximum value from your investment in Black Duck. 

Black Duck provides a range of informational resources, services and support, as well as access to Black Duck experts. Choose from the links below to tap into these offerings:

Access the Customer Success Community

Our online resource for customer support, solutions and information, allows you to quickly and easily learn important product information, solve issues and gain insights from other users and product management, while also sharing product feature ideas.

Contact Customer Support

We offer a variety of ways to contact our support engineers. Please visit our Customer Support Contact page to select the method that best works for you.

Customer Support Levels

Black Duck offers different support levels to provide the appropriate responsiveness and expertise to meet all of our customers’ needs. Regardless of which level of support you choose, our team of experienced support engineers will quickly work with you to identify and solve your problems.

Access Online and On-Site Training

Whether you are a new user or a veteran looking to sharpen your skills, our goal is to give you the skills and tools you needed secure, manage, and optimize your use of open source.

Get Implementation Services

Black Duck provides a full range of services to smoothly and seamlessly integrate our products into your environment.  From installation and configuration to process implementation, we have you covered.